OFEX was founded in September 2011 by Samantha Anderson, with one goal in mind; to help small businesses grow.
The e-commerce industry is one that, despite the economic climate, is growing 20% year on year. Here at OFEX, we’re a young, ambitious fulfilment house; our customer base is a dynamic and eclectic mix of online entrepreneurs, who are ambitious in their own rights.
Over the years Samantha worked with e-commerce businesses, helping them successfully free up time and resources to focus on their sales and marketing efforts, in order to grow and expand their operation.
The publication of Samantha’s book, “Scalability Secrets” and participation as a judge for the Kent E-Commerce awards in 2011 catapulted the rise in popularity and enquiries of OFEX.
Ever since, our dedicated team have continued to improve our services year in year out and that’s why we offer all of our clients our 100% satisfaction guarantee…
This guarantee is our commitment to deliver an outstanding service to your business.
We keep it pretty simple.
- We’ll get your orders right. If your order isn’t 100% accurate, then we will refund the fulfilment fee, issue a call tag for the incorrect merchandise, and cover the order fulfilment fee and shipping costs to re-send the correct product to your customer.
- We’ll ship your orders when promised. All product fulfilment orders that we receive by 1:00 PM on a business day will be dispatched the same day. Guaranteed.
- Based on the job specification you submit, we’ll honour the prices we quoted you with no hidden fees and no long-term contract. And you can always cancel your service at any time.
- We’ll respond promptly to your service requests and resolve them to your satisfaction, and we’ll follow-up to make sure we’ve met your service expectations.
Our guarantee is permanent, throughout the duration of our partnership.
So, you really don’t have anything to lose and so much to gain – time especially, but money too as we can save you postal and courier costs through our economies of scale.
I believe that taking the metaphorical weight off your shoulders and allowing our professional fulfilment services to do the admin, financial and delivery aspects of your business, will ultimately give you more time to focus on other aspects.
After all, the more time you have, the more opportunities you have to focus on ways to grow your business.