Our commitment to outstanding service to your business
We offer a 100% Satisfaction Guaranteed for all our fulfilment services; product fulfilment, mail fulfilment & 3D fulfilment.
100% Satisfaction Guaranteed
This guarantee is our commitment to rendering outstanding service to your business. We keep it pretty simple.
01
We’ll get your orders right. If your order isn’t 100% accurate, then we will refund the fulfilment fee, issue a call tag for the incorrect merchandise, and cover the fulfilment fee and shipping costs to re-send the correct product to your customer.
02
We’ll ship your orders when promised. All product fulfilment orders that we receive by 1:00 PM on a business day will be dispatched the same day. Guaranteed.
03
We’ll ship your orders Based on the job specification you submit, we’ll honor the prices we quoted you with no hidden fees and no long-term contract. And you can always cancel your service at any time. when promised. All product fulfilment orders that we receive by 1:00 PM on a business day will be dispatched the same day. Guaranteed.
04
We’ll respond promptly to your service requests and resolve them to your satisfaction, and we’ll follow-up to make sure we’ve met your service expectations.
What Our Clients Say...
The team are always helpful and up for taking on the challenges that my business throws at them time and time again.
I have been using the service for several months now and as a result I have been able to concentrate on growing my business further without the concern of managing the day to day dispatching, which arises from our web based sales platform. I have to say I find it hard to imagine us being able to run efficiently without them acting as an extended part of our own team.
Chris Smith
Managing Director of LIME (Live Interactive Media Events)
Top qualities: Great Results, Personable, Expert
Samantha’s company has provided an efficient service in the last couple of years and will continue to use for safe and fast mail services.
Asad Babadi
Balfour Beatty Solutions – Senior Operations Manager
We’re extremely happy with the service so far and we know that any problems will be resolved quickly…
Sam and the team at OFEX made it a lot easier to transfer our fulfilment from in-house to fully outsourced than we ever imagined. The time we’ve saved has allowed us to further grow the business and develop new ideas for the future. We’re extremely happy with the service so far and we know that any problems will be resolved quickly as the Managing Director is just a phone call away if we ever need her.
Eddy Barrett
Managing Director of Kigs
Top qualities: Great Results, Personable, Good Value
I have used Sam’s company several times to carry out difficult mailings for our clients. OFEX offers a superb service and Sam is a delight to work with.
Richard Romain
ASK Kent Limited – Managing Director
Top qualities: Great Results, Personable, Good Value
Sam is an astute and hardworking professional who has developed an excellent service through a tough period. I would recommend any company to use OFEX. We used them for corporate gifts at Christmas and their keen pricing and efficiency made this exercise entirely worthwhile.
Bob Morrell
Reality Training Limited – Operations Director, Trainer & Motivational Speaker
Top qualities: Great Results, Personable, High Integrity
Samantha’s company has provided an efficient service in the last couple of years and will continue to use for safe and fast mail services
Steve Marsh
Innovative Edge Limited – Partner
http://www.innovative-edge.co.uk/
With regards to OFEX, I have been very very impressed.
Since we have moved our fulfilment to OFEX our product range has doubled and business in December was 3 times the average of a typical month and 2.3 times greater than that of last year. Yet I am only spending about 25% more time operating the business and most of that is self-inflicted admin plus time writing up new product ads. Time spent on order admin is actually now less.
Nick Moseley
Managing Director of Nickwake
The team really have provided us with an efficient good value for money service.
Working with Sam has enabled us to focus much more on the value of adding services we can provide. It sounds very simple, but the team really have provided us with an efficient good value for money service.
Sheena Roberts
Marketing Manager, St John Ambulance
Making the latest technology work for you!
We ensure your customers receive their orders quickly, accurately, and seamlessly, helping you build a strong reputation and boost positive reviews.
