Services 2 - Order Fulfilment Experts

What can OFEX do for you?

Discover our range of fulfilment services that help your business grow

At Order Fulfilment Experts, there’s one phrase we’ve banned from the building: “Computer says no”!

Unlike the big-box fulfilment houses that expect you to contort your business to fit their systems, we flip the script. We start with a radical old-school idea: ask the customer what they actually need and then build a solution around it.

Yes, of course we’ve got the systems, processes, and procedures humming away behind the scenes – everything you’d expect from a scalable and cost-effective fulfilment partner. But those systems work for us, not the other way around.

Whether you need:

Tissue paper ruching for a POS display at Selfridges,
Handwritten notes tucked lovingly into gift bags for high-net-worth clients,
Or a fantasy postmarks on a parcel that looks like it arrived via owl from a magical realm…

We’ve got you covered. Seriously. We’ve even sent James to a DIY shop to grab pliers to fix zips. That’s the level of extra we’re proud of.

Our core services include:

📦 B2C Fulfilment

Direct-to-consumer done with care and accuracy. From small business eCommerce to fast-scaling brands, we make sure your parcels land perfectly every time.

🏢 B2B Fulfilment

Need bulk orders to retailers or other businesses? We handle everything from pallet-level logistics to boutique deliveries with equal finesse.

🔧 Product Assembly

Some products need a little extra love before they ship. We’re happy to assemble, bundle, bag, and prep however you need.

📦 Amazon Prep

FBA? FBM? No problem. We know the ins and outs of Amazon’s requirements and can make sure your inventory is retail-ready without a single sticker out of place.

But let’s be honest: this list is just the beginning.

Every client we work with is different. That’s why our services are as bespoke as your business – whether it’s wearable tech, literary merchandise, or health and wellbeing trail blazers.

We believe fulfilment should feel personal, seamless, and maybe even a little fun. (Yes, we said it – fun.)

Here’s a list of our about guarding services ?

Order Fulfilment

Postal & Courier Services

Packaging Services & Fragile Goods

Stock Management

Storage

Order Fulfilment - The Complete Package

There are two types of order fulfilment services we can carry out for you; ad-hoc one off projects and long-term contractual fulfilment.
We integrate all major eCommerce systems, including:

The process is very simple, we accept delivery of your products to us and we carry out a thorough inventory.

If the product is to be turned around quickly, then our storage facilities are not required and our team of ecommerce fulfilment experts jump into action assuring the most efficient and accurate turn around for you.

If you require long term fulfilment services, we would ensure your stock is placed carefully on our racking system whilst recording not only the quantity of each stock keeping unit (SKU) but also its location in our warehouse. Then when it comes to picking your stock, not only will we know what aisle it’s located on, but we’ll also know what rack and what shelf your product is located on for speed and accuracy of picking. We also use a cross-reference coding system to double-check items at the point of picking.

Once they’re picked, our eCommerce fulfilment expert signs the despatch note and hands it to his/her colleague who will then in turn double check the items picked are correct, their quantities and then, having also signed the dispatch note, will proceed to pack the item to be sent.

Packing Services & Fragile Goods

We have a very clear and strict internal procedures for packing fragile goods, where our trained staff know exactly how to tackle all packaging challenges.

Simply back into our drop-off loading bay and we’ll collect it from your vehicle to carefully pack – it really is that easy.

Why choose this service?

A totally hassle free service
No need to source packaging
No need to spend ages packing your parcels only to find you are missing x,y,z…
Obtain the best possible rates for sending your goods
Leave it to the professionals

Postal & courier services

Fed up of postal strikes and unreliable courier services?
We act as the middle man to find the ideal postal or courier service for you, which gets delivered on time and ensures your customers are 100% satisfied.
Our procedure is thorough and doesn’t leave any stones unturned, providing you with a full breakdown of costs and tracking references where applicable.

Why choose this service?

Stock Management

Trying to keep on top of all of your products can be a logistical nightmare, that’s why our stock management service offers you the complete peace of mind.

We carry out a complete inventory of your stock as soon as it arrives on our premises and check it against your records. As soon as you have goods in or goods out, we update the stock levels accordingly, and make sure to keep you updated however often you wish.

Why choose this service?

Storage

We can even provide you with storage for all of your goods. With your home or warehouse overflowing, you can sit back and relax while you benefit from our high security storage service.

You simply send us your goods or we can even collect them for you. Then we ensure they are securely stored in a clean environment and accessible for you at any time you ask.

Why choose this service?

Total flexibility from one month to the next
A personable service High Security with CCTV, fire systems and guarding services
Financially beneficial insurance options
A team on hand to re-pack or courier your goods at any minute
Walk-in facility to have instant access to your stock at a moment’s notice.

For more information on any of our services, either click the links or give our lovely team a call today on +44 (0) 1634 660 231

Making the latest technology work for you!

We ensure your customers receive their orders quickly, accurately, and seamlessly, helping you build a strong reputation and boost positive reviews.