Stimulating Sunday Stats are about returns this week

Jun 14, 2020

UK online shoppers send back goods worth £7 billion every year

That's an awful lot of returns!

Obviously, some industries (clothing, footwear) are going to have more returns than others.

There are other aspects that can affect the rate of your returns though, not just items being the wrong size which can be hard to get right if you don't try things on.

  • Your customer demographic
  • Quality Control
  • Customer expectations
  • The price you charge
  • How you send the order

There are also returns, simply because an order never reached its destination which can be due to any number of reasons, including a customer not picking it up from the Post Office.

Thankfully, we don't have many returns at the OFEX warehouse. Which means our customers are really good at not just meeting, but exceeding their customers expectations.

Between us, we make sure the delivery method is the right balance for your products and customers.

DPD are indisputably the best at this; they keep buyers informed at every stage of the journey of their order; provide a 1 hour delivery window, offer options at delivery and rescheduling.

If you are looking for the creme-de-la-creme of delivery service in the UK, this little explainer video may be of interest:

https://www.dpd.co.uk/content/products_services/predict_fmp.jsp

Have a lovely rest of your Sunday.

Kind regards,

Sam.

 



Category: News

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