That's an awful lot of returns!
Obviously, some industries (clothing, footwear) are going to have more returns than others.
There are other aspects that can affect the rate of your returns though, not just items being the wrong size which can be hard to get right if you don't try things on.
There are also returns, simply because an order never reached its destination which can be due to any number of reasons, including a customer not picking it up from the Post Office.
Thankfully, we don't have many returns at the OFEX warehouse. Which means our customers are really good at not just meeting, but exceeding their customers expectations.
Between us, we make sure the delivery method is the right balance for your products and customers.
DPD are indisputably the best at this; they keep buyers informed at every stage of the journey of their order; provide a 1 hour delivery window, offer options at delivery and rescheduling.
If you are looking for the creme-de-la-creme of delivery service in the UK, this little explainer video may be of interest:
Have a lovely rest of your Sunday.
You’ll have access to the very best cutting edge OMS software, Mintsoft, for no extra cost at all! Unlike any logistical service, you’ll be able to see your orders being fulfilled from multiple shopping carts right from the comfort of your own computer, smartphone or tablet.