
How can I successfully slash customer service costs?
If you’re looking to slash your customer service costs, then you need to think about your shopping cart channel and dispatch choices. Some customer service

If you’re looking to slash your customer service costs, then you need to think about your shopping cart channel and dispatch choices. Some customer service

Can you successfully outsource and make money out of it? The answer is YES! It can be a great way to cut costs and increase

There comes a time in every business’ order fulfilment journey where they have to ask themselves whether it’s time to outsource their fulfilment, or if

Climate change is affecting every aspect of our lives, and the fulfilment industry is no exception. The recent heatwave in London has led to wildfires

Common mistakes can happen when outsourcing your fulfilment and you may think that the answer to this is obvious. However, we have had new clients

What role will robotics play in the future of order fulfilment for e-commerce businesses? This is a question that many business owners are asking themselves,

There are pros and cons to both outsourcing and in-house fulfilment. Which option is best for your business? In this blog post, we will take

If you’re like most business owners, you focus all of your marketing efforts on a single marketing pillar. You might think that this is the

If you’re one of the many business owners who are planning to outsource their Christmas logistics this year, you may be running out of time!

It’s summer time and that means one thing for business owners: it’s time to start thinking about fulfilment outsourcing. When the season hits, everyone wants
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Sam and the team at OFEX made it a lot easier to transfer our fulfilment from in-house to fully outsourced than we ever imagined. The time we’ve saved has allowed us to further grow the business and develop new ideas for the future. We’re extremely happy with the service so far and we know that any problems will be resolved quickly as the Managing Director is just a phone call away if we ever need her.
I have used Sam’s company several times to carry out difficult mailings for our clients. OFEX offers a superb service and Sam is a delight to work with.
Sam is an astute and hardworking professional who has developed an excellent service through a tough period. I would recommend any company to use OFEX. We used them for corporate gifts at Christmas and their keen pricing and efficiency made this exercise entirely worthwhile.
Samantha’s company has provided an efficient service in the last couple of years and will continue to use for safe and fast mail services
Since we have moved our fulfilment to OFEX our product range has doubled and business in December was 3 times the average of a typical month and 2.3 times greater than that of last year. Yet I am only spending about 25% more time operating the business and most of that is self-inflicted admin plus time writing up new product ads. Time spent on order admin is actually now less.
Working with Sam has enabled us to focus much more on the value of adding services we can provide. It sounds very simple, but the team really have provided us with an efficient good value for money service.
I have been using the service for several months now and as a result I have been able to concentrate on growing my business further without the concern of managing the day to day dispatching, which arises from our web based sales platform. I have to say I find it hard to imagine us being able to run efficiently without them acting as an extended part of our own team.
Samantha’s company has provided an efficient service in the last couple of years and will continue to use for safe and fast mail services.