You didn't build a premium brand
to have someone throw it in a brown box.
From the moment your order comes in to the moment it lands on your customer's doorstep; every step handled like your brand's reputation depends on it. Because it does.
"You're Not Just Shipping a Product. You're Sending an Experience."
Why B2C Fulfilment Is Different
Most 3PLs treat every parcel the same; same brown box, same printed label, same complete indifference to what's inside. That works fine if you're selling commodity goods. It doesn't work if you've spent years building a brand that people genuinely love.
Your customers chose you over a cheaper alternative. They're expecting something that feels considered. A parcel that arrives and feels like it was packed by someone who gives a damn; not processed by a warehouse that sees a SKU, not a story.
That's the gap OFEX exists to fill.
Everything Your Brand Needs to Ship With Confidence
Every service below is included as standard. Nothing hidden, nothing extra.
Pick, Pack & Dispatch
Same-day dispatch for every order received before 1PM
Fast, accurate, and tailored to your brand; not a generic template. Every product picked with care, every order checked before it leaves. We don't do one-size-fits-all because your brand doesn't either.
Branded Packaging & Presentation
Your unboxing moment matters to us as much as it does to you
Tissue paper, stickers, handwritten notes, custom inserts, ribbon, wax seals; whatever your brand experience calls for, we deliver it. We've ruched tissue paper for Selfridges displays. We've hand-stamped parcels with wax seals at midnight before Christmas. We sent James to a DIY shop for pliers to fix a zip on a luxury gift bag. That's the level of extra we're proud of.
Multi-Channel Integration
Platform integration is always free
Shopify, WooCommerce, Amazon, eBay, Not On The High Street, Etsy; if you sell on it, we connect to it. Orders flow directly from your store into our warehouse without manual uploads, CSV exports, or any of the friction that usually comes with switching fulfilment partners.
Real-Time Tracking & Inventory Visibility
Daily reports by 6:30PM, every single day
You'll always know exactly what stock you have, where it is, and what's moving, via live access to our Mintsoft OMS. A full daily dispatch report lands in your inbox by 6:30PM every business day. No chasing, no wondering, no surprises.
Returns Handling
Returns handled to your exact specification
Not glamorous, but absolutely essential. We manage returns cleanly, accurately, and quickly so they don't become a drain on your time or your customer relationships. Every return is logged, inspected, and processed to your specification.
What Makes B2C Fulfilment at OFEX Different From Every Other 3PL?
We Treat Your Brand Like Our Own
We Guarantee It in Writing
We're Human When It Matters
Don't Take Our Word For It
We built OFEX for founders who care about every detail of their customer experience. These are some of the ones who found us.
"We've been with OFEX for many years, I can't even remember how many! During that time we've grown together and have an extremely efficient and effective relationship. The basics, like stock in, out, returns management and so on are all 10/10 but better than that are the things like initiative shown in alerting me to some of my errors rather than just blindly following instructions! Asking questions on points that seem minor but can sometimes make a difference. Plus things like being able to do great product photos (as manufacturers often don't!). With OFEX we have much more than just an outsourced 3PL, we have a virtual team. First class and highly recommend to anyone looking for a really top class 3PL act." “We've worked with Sam and the OFEX team for years now, I can't remember how long even, perhaps 8 years. I can recommend them 100%. 5 star service, attention to detail and initiative as well as simply very nice people.”
"Our online ecommerce business has worked with OFEX for several years now, and it's been a wonderful partnership. From the beginning, Sam and the team were interested in us personally and responsive to our needs. They always respond super promptly to any questions or problems, and our customer service staff have always spoken really highly of OFEX. Having visited their warehouse several times, I can also speak very highly of their organisation, professionalism and their genuine friendliness! I've also appreciated over the years how OFEX have been quick and proactive in dealing with significant events, e.g. weather disruption and the coronavirus crisis. They deserve every success as a business and we're looking forward to our team's next visit" “We've worked with Sam and the OFEX team for years now, I can't remember how long even, perhaps 8 years. I can recommend them 100%. 5 star service, attention to detail and initiative as well as simply very nice people.”
"Your business came highly recommended by the founder of Forge and Foster and a few others in my UK eCommerce network for your "A+ customer service" "I cannot tell you how comforting it is to work with a company like OFEX whom we feel that we can trust with the operations of our business."
"With regards to OFEX, I have been very very impressed we have much more than just an outsourced 3PL, we have a virtual team. First-class and highly recommend to anyone looking for a really top class 3PL act"
It’s making a massive difference to running our business smoothly having a warehouse team we can rely on." - Anonymous as they want to keep us their best kept secret! This Customer went to 3 - yes three - fulfilment houses before landing with us
OFEX have, without a doubt, improved our business in ways that stretch well beyond financial ones. I feel 100% confident trusting them with our reputation because, to put it simply, they care. In bucket-loads. The attention to detail that goes into their daily operations is exemplary, but so is their communication, their input, their striving to save us time and money, their support... To find an ethical company who can do all of this AND handle the intricacies of our worldwide market is a rare find. As the old adage goes, you can pay people to work, but you can't pay them to care. For that, you need OFEX."
“What advice would you give to anyone considering starting their OFEX journey? Take the step, its been interesting for us as we have personal touches we offer & no one noticed that we started using the service, which was a huge relief and was our biggest concern. They care about our brand identity.”
“Sam has handled the logistics and distribution of my written materials for nearly 10 years and we have never had any ‘dramas’ or issues with fulfilling our customer orders - would recommend Sam and team highly “
“Samantha is a very genuine conscientious business lady providing a first class service. She is always happy to help and assist in getting the best results for you and your business.”
“I am very satisfied with the order fulfilment service provided by OFEX. It's flexible and cost competitive with helpful employees.” “We have been working with OFEX for 7 years and are happy with their service. They offer reasonable prices and great flexibility, and their staff are very helpful”
“We have been working with Samantha & the team at Order Fulfilment Experts on a number of projects & they always deliver an excellent service. Even instances where we have had an urgent requirement with short notice they can handle without missing a beat. Their service has allowed us to focus on what we do best & we have saved hundreds of man hours, streamlined our delivery processes & increased customer satisfaction - all of which is reflected in our bottom line. I have no hesitation in recommending their services. Highly recommended.”
“Samantha's business delivers, without fuss.”
“Sam's company OFEX provides us with warehousing and order fulfilment which has released a lot of our time and saved us a substantial amount of money. Sam made the transition to this outsourced service easy and effective.”
“Sam is an astute and hardworking professional who has developed an excellent service through a tough period. I would recommend any company to her services. We used them for corporate gifts at Christmas and their keen pricing and efficiency made this exercise entirely worthwhile.”
“Sam and her team are a pleasure to work with happily turning around tight deadline tasks without any issue. Always happy, smiling and pro-active towards all parts of a project”
“Samantha has provided me over several years with a consistently high level of service to allow me to grow and expand my business. She is a pro-active kind of person who is always happy to develop ideas with you, providing inspiration and motivation.”
“I have used Samantha's company a number of times and have always had a completely stress free experience. Imagine a place where you don't have to work out the best way of sending things. Orders go both nationally and internationally without a hitch. Simply brilliant.”
“Samantha's company has provided an efficient service in the last couple of years and will continue to use for safe and fast mail services”
“I have used Sam's company several times to carry out difficult mailings for our clients. The warehouse offers a superb service and Sam is a delight to work with.”
“Always attentive and great service!”
“Sam is a really genuine and great individual to deal with”
“Very professional approach to new business signing, recommended”
“Great doing business with OFEX. They are all very professional, helpful and friendly and always work towards fulfilling orders on time. Thanks OFEX team!”
“Great little business, professional, efficient and well worth checking out for order fulfillment.”
