Some Products Need a Little Extra Love Before They Ship.
That's Exactly What We're Here For.
We assemble, bundle, bag, fold, sticker, sort, wrap, tuck, and tie; to your exact specification. If it needs putting together before it goes out the door, we're on it. No two briefs the same. That's the point.
"Your Customer Doesn't Just Receive a Product. They Receive an Impression of Your Brand."
Why Assembly Matters
A poorly assembled gift set. A cosmetic bundle where the items don't sit right in the box. A wearable tech kit where the cable is coiled the wrong way. A document pack that looks like it was thrown together in a hurry.
None of these are catastrophic on their own. But each one chips away at the brand experience you've spent years building. They signal that someone, somewhere in your operation, didn't quite care enough.
At OFEX, assembly is never an afterthought. We treat every kit, every bundle, and every specially prepared product as a direct reflection of your brand...
because that's exactly what it is.
If It Needs Putting Together Before It Ships, We're On It
We regularly build and prepare the following, and honestly, if it's not on this list, ask us anyway. Some of our favourite briefs have been the ones nobody else wanted to touch.
We Build Around Your Brief. Not the Other Way Around.
We Start With a Conversation
Before we assemble a single unit, we sit down with your brief — virtually or in person. We want to understand exactly how the finished product should look, feel, and function before we touch anything. No assumptions.
We Build a Sample
For new assembly briefs, we build a sample unit for your approval. You see exactly what your customer will receive before we scale to volume. Changes are made at sample stage, not after a thousand units.
We Assemble to Your Exact Specification
Every unit built to the approved sample. Every element in the right place. Every run checked for consistency. We don’t do “close enough;” we do exactly right.
Quality Check Before Dispatch
Every assembled unit is checked before it goes into a box. We’re looking for the same things your customer would notice; so they never have to
Introducing Yield-Per-Rack™
We don't just manage your storage space. we optimise it.
"Yield-Per-Rack™ is our trademarked approach to maximising the return on your logistics overhead. It's a collaborative process that evaluates your entire storage and fulfilment operation, not just the square footage, to find the configuration that genuinely works hardest for your business.
It might sound technical. It is, slightly. But the outcome is straightforward: less wasted space, lower storage costs, faster picking, and a fulfilment operation that scales with your growth rather than fighting against it."
Four evaluation points — presented as a clean grid:
• Order volume vs storage footprint
• Picking frequency per SKU
• Stock movement speed
• Packaging and presentation requirements
Everything Your B2B Operation Needs; Under One Roof
Bulk Order Pick & Pack
High-volume orders picked accurately, packed to your specification, and dispatched on time; every time. The same standard we hold ourselves to on a single DTC order, applied to your largest wholesale consignments.
Retail & Trade Fulfilment
Purchase order management, retail compliance labelling, specific carton requirements, we handle the detail that matters to buyers and keeps your retail relationships intact.
Booking Collections & Deliveries
We coordinate collection bookings and delivery scheduling so you're never chasing couriers or missing windows. It all happens behind the scenes so you don't have to think about it.
Palletising & Freight Coordination
From single pallet drops to full truckloads; we palletise, wrap, label, and coordinate freight to your exact destination. Retail-ready and compliant with retailer specifications.
Custom Kitting, Bundling & Special Handling
Some B2B orders need something extra; promotional bundles, co-packed products, branded inserts. We handle the complexity so your retail buyers receive exactly what they ordered.
Flexible Delivery Scheduling
Not all retail windows are created equal. We work around your buyers' booking requirements and delivery schedules, because arriving on the wrong day can be just as damaging as arriving with the wrong product.
Integrated B2C/B2B Workflows
Running both channels simultaneously? We do too. Our hybrid workflow model handles DTC and B2B orders from the same stock pool; no duplication, no confusion, no separate systems.
Mintsoft OMS Integration
You'll have full access to our Mintsoft order management system at no extra cost; giving you real-time visibility of your stock levels, order status, and dispatch activity from any device, anywhere.
We Treat Your Wholesale Orders Like Your Retail Buyers Are Watching. Because They Are.
Don't Take Our Word For It
We built OFEX for founders who care about every detail of their customer experience. These are some of the ones who found us.
"We've been with OFEX for many years, I can't even remember how many! During that time we've grown together and have an extremely efficient and effective relationship. The basics, like stock in, out, returns management and so on are all 10/10 but better than that are the things like initiative shown in alerting me to some of my errors rather than just blindly following instructions! Asking questions on points that seem minor but can sometimes make a difference. Plus things like being able to do great product photos (as manufacturers often don't!). With OFEX we have much more than just an outsourced 3PL, we have a virtual team. First class and highly recommend to anyone looking for a really top class 3PL act." “We've worked with Sam and the OFEX team for years now, I can't remember how long even, perhaps 8 years. I can recommend them 100%. 5 star service, attention to detail and initiative as well as simply very nice people.”
"Our online ecommerce business has worked with OFEX for several years now, and it's been a wonderful partnership. From the beginning, Sam and the team were interested in us personally and responsive to our needs. They always respond super promptly to any questions or problems, and our customer service staff have always spoken really highly of OFEX. Having visited their warehouse several times, I can also speak very highly of their organisation, professionalism and their genuine friendliness! I've also appreciated over the years how OFEX have been quick and proactive in dealing with significant events, e.g. weather disruption and the coronavirus crisis. They deserve every success as a business and we're looking forward to our team's next visit" “We've worked with Sam and the OFEX team for years now, I can't remember how long even, perhaps 8 years. I can recommend them 100%. 5 star service, attention to detail and initiative as well as simply very nice people.”
"Your business came highly recommended by the founder of Forge and Foster and a few others in my UK eCommerce network for your "A+ customer service" "I cannot tell you how comforting it is to work with a company like OFEX whom we feel that we can trust with the operations of our business."
"With regards to OFEX, I have been very very impressed we have much more than just an outsourced 3PL, we have a virtual team. First-class and highly recommend to anyone looking for a really top class 3PL act"
It’s making a massive difference to running our business smoothly having a warehouse team we can rely on." - Anonymous as they want to keep us their best kept secret! This Customer went to 3 - yes three - fulfilment houses before landing with us
OFEX have, without a doubt, improved our business in ways that stretch well beyond financial ones. I feel 100% confident trusting them with our reputation because, to put it simply, they care. In bucket-loads. The attention to detail that goes into their daily operations is exemplary, but so is their communication, their input, their striving to save us time and money, their support... To find an ethical company who can do all of this AND handle the intricacies of our worldwide market is a rare find. As the old adage goes, you can pay people to work, but you can't pay them to care. For that, you need OFEX."
“What advice would you give to anyone considering starting their OFEX journey? Take the step, its been interesting for us as we have personal touches we offer & no one noticed that we started using the service, which was a huge relief and was our biggest concern. They care about our brand identity.”
“Sam has handled the logistics and distribution of my written materials for nearly 10 years and we have never had any ‘dramas’ or issues with fulfilling our customer orders - would recommend Sam and team highly “
“Samantha is a very genuine conscientious business lady providing a first class service. She is always happy to help and assist in getting the best results for you and your business.”
“I am very satisfied with the order fulfilment service provided by OFEX. It's flexible and cost competitive with helpful employees.” “We have been working with OFEX for 7 years and are happy with their service. They offer reasonable prices and great flexibility, and their staff are very helpful”
“We have been working with Samantha & the team at Order Fulfilment Experts on a number of projects & they always deliver an excellent service. Even instances where we have had an urgent requirement with short notice they can handle without missing a beat. Their service has allowed us to focus on what we do best & we have saved hundreds of man hours, streamlined our delivery processes & increased customer satisfaction - all of which is reflected in our bottom line. I have no hesitation in recommending their services. Highly recommended.”
“Samantha's business delivers, without fuss.”
“Sam's company OFEX provides us with warehousing and order fulfilment which has released a lot of our time and saved us a substantial amount of money. Sam made the transition to this outsourced service easy and effective.”
“Sam is an astute and hardworking professional who has developed an excellent service through a tough period. I would recommend any company to her services. We used them for corporate gifts at Christmas and their keen pricing and efficiency made this exercise entirely worthwhile.”
“Sam and her team are a pleasure to work with happily turning around tight deadline tasks without any issue. Always happy, smiling and pro-active towards all parts of a project”
“Samantha has provided me over several years with a consistently high level of service to allow me to grow and expand my business. She is a pro-active kind of person who is always happy to develop ideas with you, providing inspiration and motivation.”
“I have used Samantha's company a number of times and have always had a completely stress free experience. Imagine a place where you don't have to work out the best way of sending things. Orders go both nationally and internationally without a hitch. Simply brilliant.”
“Samantha's company has provided an efficient service in the last couple of years and will continue to use for safe and fast mail services”
“I have used Sam's company several times to carry out difficult mailings for our clients. The warehouse offers a superb service and Sam is a delight to work with.”
“Always attentive and great service!”
“Sam is a really genuine and great individual to deal with”
“Very professional approach to new business signing, recommended”
“Great doing business with OFEX. They are all very professional, helpful and friendly and always work towards fulfilling orders on time. Thanks OFEX team!”
“Great little business, professional, efficient and well worth checking out for order fulfillment.”
