Fulfilment is what we do.
Brand Experience is what we deliver.
Seven days a week.
"OFEX have, without a doubt, improved our business in ways that stretch well beyond financial ones. I feel 100% confident trusting them with our reputation because, to put it simply, they care. In bucket-loads. You can pay people to work, but you can’t pay them to care. For that, you need OFEX."
—Ian Mitchell | Long-standing OFEX Client
You've Built Something Worth Protecting.
The hours you're spending on logistics right now? They belong somewhere else. On your product, your customers, your next idea; the work only you can do.OFEX takes fulfilment entirely off your plate. We handle it like your reputation depends on it. Because it does.
The Brands That Work With Us Stop Doing Fulfilment.
And Start Doing Everything Else.
That's not a tagline. That's what our clients tell us about six weeks in.
What every eCommerce brand deserves as standard from their fulfilment partner.
"You’ve set up a white glove service at a very reasonable cost; and what’s great is that it will attract the kinds of businesses that aren’t going to hang around for five minutes and then die off. It’s going to get people who actually give a monkey."
– Anonymous, recent discovery call
“I genuinely loathe pushy sales calls. If you book a call with me, I just want to find out if we’re a good fit for you and visa versa.That’s it.”
-Sam Anderson
Founder & MD | OFEX
Getting Started With OFEX Is Easier Than You Think
From first conversation to fully operational in five straightforward steps. Most clients are live within two weeks of agreement; and we handle the heavy lifting so your business keeps running throughout.
We Start by Listening
We talk through your business requirements, order volumes, and any bespoke packaging needs. We send you a detailed quotation and provide trial login details for our Mintsoft OMS so you can explore the system yourself; before committing to anything
Come and See Us In Person
Visit our warehouse in Kent in person, or take a virtual tour if that’s easier. Meet the team, bring product samples if possible, and see exactly how your stock will be handled. We then e-sign an agreement that outlines our mutual commitments — clearly and without small print.
We Work the Weekend So You Don't Have To
We work over the weekend to integrate everything, free of charge. No downtime, no disruption to your business while we set everything up behind the scenes. Your customers won’t notice a thing.
You're Fully Operational, First Thing Monday
From Monday morning you’re live; orders flowing, stock managed, and daily dispatch reports landing in your inbox. Your dedicated buddy team is available via WhatsApp from day one. Zero downtime, guaranteed.
We Don't Just Set It and Forget It
We proactively keep in touch and review our partnership every quarter — to make sure you’re happy, to identify where we can do more, and to ensure your fulfilment keeps pace with your growth. You’re never left wondering how things are going.
Ready to see how straightforward the switch really is?
"It has given us the ability to finally implement our growth plans as opposed to fighting to fulfil existing demand."
– OFEX client
Fulfilment Isn't Just Costing You Money.
It's Costing You Your Brand.
That changes the moment you hand it to us.
It's rarely one big thing. It's the hours spent packing when you should be building. The courier rate you're overpaying because you don't have the volume to negotiate. The stock discrepancy you spotted too late. The customer who didn't come back because the unboxing felt generic.OFEX exists for founders who've reached the point where the logistics are getting in the way of the brand. We take fulfilment off your plate entirely, and we handle it like your reputation depends on it. Because it does.
Practical Fulfilment Advice, Straight to Your Inbox
No fluff, no filler. Just honest insight on DTC fulfilment, bespoke packaging, and the operational moves that help founder-led brands grow without losing their identity. Written by Sam and the OFEX team. Sent fortnightly. Always free.
Behind-the-scenes stories from the OFEX warehouse
Practical advice on packaging and courier strategy
Early access to OFEX resources and brand guides
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